Customer Assistance & FAQs

Help & Support Center

Find answers to frequently asked questions, learn how to use advanced studio features, or reach out directly to our engineering team.

📬 Direct Developer & Priority Support

Have an issue, feature request, billing inquiry, or need assistance with your subscription? Send an email directly to our dedicated support inbox:

vanyatechdev@gmail.com

⚡ Average Response Time: Within 12–24 hours

✉️ Send Direct Support Email

Frequently Asked Questions

Tap on any question below to expand the detailed answer:

1. Are my PDF documents secure and private?

Yes! 100% of document editing, OCR text recognition, Word/Excel conversions, and signing take place locally in your device memory. Your documents are never uploaded to any remote server unless you explicitly choose to back them up to your personal Google Drive.

2. How does the 2-in-1 ID Card Scanner work?

Open Studio Hub ➔ 2-in-1 ID Card. Snap the front of your Aadhaar, PAN, Driving License, or Employee ID, then snap the back side. The app automatically detects edges, corrects angles, and aligns both sides onto a single standardized PDF page ready for printing or sharing.

3. Can I transfer files between my PC and phone without cables?

Yes! Open Wi-Fi Drop in the app. As long as your phone and computer are on the same local Wi-Fi network, you can drag and drop PDF files between your phone and your desktop web browser with blazing speed and zero internet data usage.

4. How does the Bi-Directional Office Converter work?

You can convert PDFs into editable Word (.docx), Excel (.xlsx), and PowerPoint (.pptx) documents, or convert Word/Excel documents into crisp vector PDFs. All conversions are performed on-device without requiring Microsoft 365 or third-party web converters.

5. How do Legal Bates Numbering and Visual Diff work?

Bates Numbering stamps sequential identification numbers (e.g., CASE-0001) across multi-page discovery bundles. Visual Diff opens two PDF versions side-by-side with color-coded difference highlights to instantly identify revisions and modifications.

6. How do I restore my purchase on a new device?

Ensure you are signed into the Google Play Store with the same Google account used to purchase the app. Open PDFMaster Pro, tap Upgrade to Pro, and tap Restore Purchases. Google Play will verify and activate your license automatically.

7. How do I redeem an invite or referral code?

Tap the Gift/Referral icon at the top right of the home screen. In the "Have a Friend's Code?" field, type your code and tap Redeem Code to instantly activate a free Pro pass.

8. How does Google Drive Cloud Vault work?

When you connect Google Drive inside the app, PDFMaster Pro creates a dedicated, isolated folder called PDF Editor Cloud Vault in your personal Google Drive for 1-tap backup and sync across all your devices.